Every pet emergency
answered with
care and urgency
When a pet owner calls in a panic, every second counts. PhoneSteward puts a trained veterinary receptionist on every call — triaging emergencies, booking appointments, and giving pet parents the reassurance they need.
Veterinary Call Stats
Industry averages
67%
of clinics miss calls during procedures
82%
of pet owners won't leave a voicemail in emergencies
$120K
average revenue lost annually to missed calls
4.2x
higher retention when emergencies are answered live
When the phone rings, your hands are full
Veterinary clinics lose patients and revenue not because of poor care, but because no one could pick up the phone. Here's the reality.
Emergency Calls Missed in Surgery
When your entire team is scrubbed in for an emergency spay or monitoring a critical patient, the phone rings unanswered. That frantic pet owner with a poisoning case calls the clinic down the road instead.
67%
Of vet clinics miss calls during procedures
Panicked Owners Call Competitors
A pet owner whose dog just ate chocolate or whose cat is struggling to breathe will not leave a voicemail. They need help now. Within 90 seconds, they're dialing the next clinic on Google.
90 sec
Before a worried owner tries another clinic
Phone Lines Jammed at Peak Hours
Monday mornings and post-weekend rushes flood your lines with wellness calls, refill requests, and appointment changes. Meanwhile, genuine emergencies can't get through the bottleneck.
$120K+
Average annual revenue lost to overwhelmed phone lines
Purpose-built for veterinary practices
Every feature is designed by people who understand the pace, compassion, and complexity of veterinary medicine.
Emergency Triage Protocols
Our receptionists follow veterinarian-approved triage scripts to separate life-threatening emergencies from routine calls. Urgent cases are escalated immediately while wellness inquiries are handled without interrupting your clinical team.
Appointment Scheduling
Wellness exams, vaccinations, dental cleanings, and follow-ups are booked directly into your calendar. Automated reminders reduce no-shows and keep your schedule running at full capacity throughout the day.
Prescription Refill Handling
Refill requests for heartworm preventatives, thyroid medications, and chronic care prescriptions are captured with complete patient details and routed to your pharmacy queue — no sticky notes, no lost messages.
After-Hours Emergency Routing
When your clinic closes, PhoneSteward keeps working. Genuine emergencies are routed to your on-call veterinarian or nearest emergency hospital. Non-urgent callers are scheduled for the next available appointment.
Practice Management Integration
Seamless two-way sync with Cornerstone, AVImark, eVetPractice, and other leading veterinary PMS platforms. New patient records, appointment notes, and callback requests land exactly where your team expects them.
Compassionate Caller Experience
Pet owners call during some of the most stressful moments of their lives. Our receptionists are trained in empathetic communication, providing reassurance while gathering critical information about their animal's condition.
How Riverbend Veterinary doubled their emergency revenue
Riverbend Veterinary Clinic is a 4-doctor practice in Portland, Oregon with a busy surgery schedule and a single front-desk receptionist. Before PhoneSteward, they were missing an average of 35 calls per week — many from pet owners with genuine emergencies who ended up at competing clinics or the emergency hospital.
Within 90 days of partnering with PhoneSteward, Riverbend captured 43% more appointments per month, reduced no-shows from 18% to just 6%, and more than doubled their emergency case revenue. The AVImark integration eliminated manual data entry, saving their front desk an estimated 12 hours per week.
Riverbend Veterinary Clinic
4 veterinarians · Full-Service · Portland, OR
Monthly Appointments
340
485
Calls Answered
68%
99.2%
Patient No-Shows
18%
6%
Emergency Revenue
$14K/mo
$31K/mo
Bottom Line
PhoneSteward generated an estimated $204,000 in additional annual revenue for Riverbend Veterinary at a cost of less than $1,200 per month.
Trusted by veterinary teams who value every patient
Hear from clinics that stopped losing patients to unanswered phones.
“We were losing emergency cases every single week because the phones went unanswered during surgeries. In the first month with PhoneSteward, we captured 23 emergency visits that we absolutely would have missed. The triage protocols are exactly what we needed.”
Dr. Karen Holloway
Chief Veterinarian, Holloway Animal Hospital
Austin, TX
“Our front desk was buried every Monday morning — phones ringing off the hook while they were checking in patients and processing payments. PhoneSteward handles the overflow perfectly. Pet owners think they are speaking to someone at our clinic. The Cornerstone integration saves us hours.”
Dr. James Okafor
Owner, Riverbend Veterinary Clinic
Portland, OR
Trusted by 150+ veterinary practices across 35 states
PhoneSteward maintains SOC 2 Type II certification and HIPAA compliance. BAA available on request. All call data is encrypted at rest and in transit.
See PhoneSteward for Veterinary Clinics in action
Book a 15-minute demo and hear exactly how our veterinary receptionists triage emergency calls and keep your schedule full. No commitment, no pressure.