Your patients
deserve better than
hold music
Your front desk is overwhelmed and your patients are frustrated. PhoneSteward gives every caller a live, HIPAA-trained receptionist — so your team can focus on the people in front of them.
Healthcare Call Stats
Industry averages
30%
of calls missed at peak hours
$200
average cost per no-show slot
67%
of patients prefer live answers
22%
of patient calls are after hours
Your patients are calling. Are you answering?
Every unanswered call is a patient who may choose another provider, skip an appointment, or delay critical care.
Overwhelmed Front Desk
Your front desk team juggles check-ins, insurance questions, and ringing phones simultaneously. An average medical office misses 30% of inbound calls during peak hours — each one a patient who may not call back.
30%
Of calls missed during peak hours
Appointment No-Shows
No-shows cost the average practice $200 per empty slot. Without proactive confirmation calls and easy rescheduling, your calendar bleeds revenue every single day.
$200
Average cost per no-show appointment
After-Hours Emergencies
Patients don't get sick on a schedule. Without a live triage protocol, urgent calls go to voicemail — risking patient safety and exposing your practice to liability.
22%
Of patient calls come after hours
Purpose-built for healthcare
HIPAA-compliant from the ground up, with features designed for the unique demands of medical and dental practices.
HIPAA Compliance
Every call is handled under full HIPAA protocols. Our receptionists are HIPAA-trained, our systems are encrypted end-to-end, and we sign a BAA before your first call goes live.
Appointment Scheduling
Book, confirm, and reschedule appointments directly in your EHR or practice management system. Automated reminders reduce no-shows by up to 35%.
Prescription Refill Triage
Our receptionists collect prescription details, verify patient identity, and route refill requests directly to your clinical team — reducing phone tag and pharmacist callbacks.
Insurance Verification Support
Collect insurance information upfront during scheduling calls. Our team verifies carrier details so your front desk has everything ready before the patient arrives.
Patient Callback Management
Every message is logged, prioritized, and delivered to the right person. Lab results, referral questions, and billing inquiries are routed with context — not just a name and number.
Emergency Triage Protocols
Custom triage scripts route true emergencies to your on-call provider immediately. Non-urgent calls are scheduled for the next available slot. Your patients get the right response, every time.
HIPAA compliance is not optional. Neither are we.
Patient data protection is at the core of everything we build. PhoneSteward meets or exceeds every HIPAA requirement for protected health information (PHI), and we prove it with independent audits every year.
Our receptionists complete annual HIPAA training and certification. Our infrastructure is hosted on HIPAA-eligible AWS services with dedicated compliance monitoring. And our legal team stands behind every word of our Business Associate Agreement.
BAA Available on Request
We execute a Business Associate Agreement before your account goes live. Our standard BAA covers all PHI handling, breach notification procedures, and data retention policies.
Business Associate Agreement
We execute a signed BAA before your first call. Our obligations under HIPAA are documented, enforceable, and audited annually by third-party assessors.
End-to-End Encryption
All call recordings, transcripts, and patient data are encrypted with AES-256 at rest and TLS 1.3 in transit. Your data never travels unprotected.
SOC 2 Type II Certified
Our infrastructure is independently audited for security, availability, and confidentiality. Reports are available on request for your compliance team.
Role-Based Access Controls
Only authorized personnel access patient information. Every access event is logged, and audit trails are retained for seven years in compliance with HIPAA requirements.
How Riverside Dental reduced no-shows by 35%
Riverside Family Dental is a four-chair practice in Phoenix, Arizona, serving over 2,400 active patients. Their two-person front desk was spending more time on the phone than with patients in the office — and still missing an average of 35 calls per week.
After deploying PhoneSteward, every call was answered by a trained receptionist who booked directly into Dentrix. Automated appointment confirmations reduced their no-show rate from 18% to 11.7% within 90 days. The front desk finally had time to focus on in-office patient experience.
Riverside Family Dental
4 chairs · General & Cosmetic Dentistry · Phoenix, AZ
Monthly Appointments
480
620
No-Show Rate
18%
11.7%
Calls Answered
68%
99.1%
Patient Satisfaction
3.8/5
4.7/5
Bottom Line
Riverside Dental recovered an estimated $86,400 annually in previously lost no-show revenue and increased new patient bookings by 29% — all while giving their in-office team room to breathe.
Trusted by healthcare providers who put patients first
Hear from practices that transformed their patient communication with PhoneSteward.
“We were losing patients because they couldn't get through during morning rush. PhoneSteward answers every call, books directly into our Dentrix system, and our no-shows dropped by a third in the first quarter. The HIPAA compliance gave us complete peace of mind.”
Dr. Maria Gonzalez
Owner, Riverside Family Dental
Phoenix, AZ
“The after-hours triage protocol has been a game-changer. Our on-call physician only gets woken up for genuine emergencies now, and every other patient gets a callback scheduled for first thing in the morning. The team is rested and the patients feel heard.”
Dr. James Patterson
Medical Director, Lakeview Internal Medicine
Chicago, IL
Trusted by 150+ medical and dental practices
PhoneSteward meets or exceeds all HIPAA, SOC 2, and PCI-DSS requirements. Independent audit reports and our BAA template are available on request.
See PhoneSteward for Healthcare in action
Book a 15-minute demo and hear how our HIPAA-trained receptionists handle patient calls, schedule appointments, and triage after-hours enquiries.