Cookies Policy

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, understand how you use the site, and improve your experience. Some cookies are essential for the site to function, while others help us analyse traffic or deliver relevant advertising.

We use four categories of cookies on our website and dashboard:

• Essential cookies — required for basic site functionality like logging in, navigating pages, and securing your session. These cannot be disabled.
• Functional cookies — remember your preferences such as theme (light/dark mode), language, and dashboard layout. Disabling these may reduce your experience.
• Analytics cookies — help us understand how visitors use our website so we can improve it. Data is aggregated and anonymised where possible.
• Marketing cookies — used to track visitors across websites to display relevant advertisements. These are only set with your explicit consent.

The following table lists the specific cookies used on our website and dashboard:

Some cookies are placed by third-party services that appear on our pages:

• Google Analytics — we use Google Analytics to understand website traffic and user behaviour. Google may transfer data outside the UK under Standard Contractual Clauses.
• Stripe — our payment processor sets cookies for fraud detection and payment security. These are essential for processing payments.
• Intercom — our live chat provider sets cookies to maintain chat conversations and provide support.
• Social media pixels — if you consent to marketing cookies, Meta (Facebook) and LinkedIn pixels may be loaded to measure advertising effectiveness.

You have control over which cookies are placed on your device:

• Cookie banner — when you first visit our site, a cookie banner lets you accept or customise which cookie categories to enable.
• Browser settings — most browsers let you block or delete cookies. Note that blocking essential cookies may prevent you from using our dashboard.
• Opt-out links — Google Analytics opt-out: install the Google Analytics Opt-out Browser Add-on. Facebook: adjust your ad preferences in your Facebook settings.
• Do Not Track — we honour Do Not Track (DNT) browser signals. When DNT is enabled, we disable analytics and marketing cookies.

In addition to cookies, we may use other browser storage mechanisms:

• Local storage — used to store your dashboard preferences and cached data for performance. Persists until cleared.
• Session storage — temporary storage used during a single browser session for form data and navigation state.
• Web beacons — small transparent images in emails that help us understand open rates and click-through rates (marketing emails only, with consent).

Cookie lifetimes vary based on their purpose:

• Session cookies — deleted when you close your browser.
• Persistent cookies — remain for a set period (see duration column in the table above). You can delete them at any time via your browser settings.
• We review and update cookie durations annually to ensure they comply with the minimum necessary principle.

We may update this Cookies Policy to reflect changes in the cookies we use or for legal, regulatory, or operational reasons. Material changes will be communicated through our cookie banner and a revised "Last updated" date on this page.